ARTICLE 1 : APPLICATION OF THEN GENERAL SALES CONDITIONS (GSC)
The following general sales conditions (GSC) apply to the reservations made by the client. These GSC are at the disposal of the client of our website. Any reservation implies full and unconditional acceptance of the present conditions by the Client.
ARTICLE 2 : ORGANISATION OF THE RESERVATION
For all Clients, the reserved rooms are made available from 3 pm on the day of arrival. They must be vacated no later than 12 noon on the day of departure. Any delay beyond this time may result in the invoicing of an additional night at the posted public rate.
1/ Reservations can be made directly at the hotel, by mail, by e-mail, on the hotel’s website or by phone. Except at the last minute, this type of reservation is subject to confirmation by the hotel. If the reservation is made on the websites of our partners, or directly with one of our partners, no confirmation of the hotel is sent to the customer.
2/ For any reservation made, the Hotel Owner shall collect the bank details provided by the Customer at the time of reservation. In this case, the Hotel Owner undertakes to use these details only in the event of cancellation as specified in Article 3 of these GSC. If the reservation is made directly with one of our partners, the partner will send the Hotel a written confirmation of the reservation with the Customer’s information without payment of a deposit or transmission of credit card details.
ARTICLE 3 : CANCELLATION
As invoicing is based on the services ordered for the entire stay, the Customer is invited to pay the greatest attention to the cancellation conditions defined below.
1/ The following are considered as cancellation:
2/ Cancellations of all or part of the initial reservation must be accepted in writing by the Hotel, which may, however, refuse the request to modify the services without any reason. In the absence of written acceptance by the establishment, the reservation shall be maintained under the initial terms and the Hotel shall not be liable to pay any compensation.
3/ Any stay reserved or started at the Hotel is due in full in accordance with the reservation made by the Client. There will be no reduction or discount in the event of non-arrival or early departure, at the initiative of the Client, for any reason whatsoever (except for exclusions below, article 4).
4/ Cancellation deadlines: If the cancellation is made more than 7 days before the beginning of the stay, no cancellation fee will be charged to the customer. From 7 days to 48 hours before the beginning of the stay, 50% of the cancellation fees are requested by the Hotelier and under 48 hours before the beginning of the stay, 100% of the cancellation fees are due to the Hotelier.
5/ Exclusions to the cancellation policy: Depending on the circumstances, management reserves the right to waive the cancellation fee.
ARTICLE 4 : DISLOGING
In the event that the Hotel is unavailable, in the event of major force, technical problems in the Hotel or for any other reason, the Hotel reserves the right to accommodate the Clients in whole or in part in a Hotel of equivalent category for services of the same nature. The Hotel shall not be liable to pay any additional compensation.
ARTICLE 5 : PRICE
The rates are expressed in Euros. The applicable rates are those in force on the day the reservation is made. The rates are increased by the tourist tax. They may be modified in case of legislative and/or regulatory changes that may lead to price variations such as: modification of the applicable VAT rate, introduction of new taxes, etc. The VAT rate applied is the rate in effect on the date of the invoice. In any case, if the reservation (number of rooms and/or meals) is at least 10% lower than the initial reservation, the Client may be charged new rates due to the lower services.
ARTICLE 6 : TERMS OF PAYMENT
1/ For Package and Early Bird offers, the totality of the stay is paid at the time of reservation, without changing the cancellation conditions mentioned in article 3.
2/ Balance For a hotel room, it must be paid at the latest on the day of departure. Only cash and credit cards are accepted.
3/ As of January 1, 2013, a fixed penalty of 40€ will be due in case of payment after the due date (decree n*2012-61115 of October 2, 2012 – article D441-5). According to the law 2008 – 776 of the August 4 2008, any delay in payment leads to the application of a minimum late payment penalty equal to 3 times the legal interest rate. Early payment does not give rise to a discount. It is hereby reminded that any payment made after 60 days from the date of issue of the invoice is legally considered as an abusive practice and is subject to criminal prosecution. In addition, any failure to pay by the contractual due date shall render all outstanding receivables due from the Customer under invoices issued by the Hotel immediately payable, and shall result in a change in the terms of payment, i.e. the Customer must prepay any new reservation request until all receivables due to the Hotel have been paid in full.
ARTICLE 7 : FAILURES, DEGRADATIONS BY THE CUSTOMER
The Client accepts and agrees to use the room in good manners. Also, any behavior contrary to good morals and public order will lead the Hotelier to ask the Client to leave the establishment without any compensation and/or without any reimbursement if a payment has already been made.
1/ On the day of departure, a contradictory inventory of fixtures is carried out, and if it is noted that there was degradation, lack of material and cleaning, the Hotel owner reserves the right to ask for compensation for the additional costs incurred.
2/ Additional person: The Client agrees not to bring additional persons without the express authorization of the Hotel Owner, and not to sublet the accommodation. If this is not the case, the Hotel Owner is entitled to refuse to rent the room and to charge a cancellation fee.
ARTICLE 8 : INSURANCE-DETERIORATION-THEFT
The Client certifies that he/she has taken out civil liability insurance to cover any damage caused in the establishment during the period of his/her stay. The Client must ensure the custody of the goods and materials brought by himself. He is particularly invited to take out a specific insurance policy in the event of the presence of large items or valuable goods insofar as the establishment cannot be held responsible in the event of damage to or theft of the said goods. The Client is responsible for all damage caused by him/herself and undertakes, in the event of damage to the premises made available, to bear the costs of restoring these premises. In no case shall the establishment be held responsible for damages of any nature whatsoever, in particular fire or theft, which may affect the objects or materials left by the Customer during the accommodation. Similarly, any parcel, package, etc. delivered to the hotel before and during the accommodation can be received by the hotel but in no case the latter can be responsible for any incident, any deterioration, incorrect number of packages, damaged package, any problem of delivery. The Client agrees to contact the supplier or carrier directly in the event of a problem. The Client and his insurers waive all recourse against the hotel, its staff and its insurers for any direct or indirect prejudice resulting from the total or partial destruction of all equipment, movable objects, fittings, any values whatsoever, goods, as well as the deprivation or disturbance of the use of the premises.
ARTICLE 9 : ANIMALS
Animals are not allowed in the hotel. Any Client who presents himself accompanied by an animal will be refused access to the hotel and the cancellation conditions of article 3 will be applied.
ARTICLE 10 : TOBACCO
It is strictly forbidden to smoke in the hotel, according to the law of January 2, 2008.
ARTICLE 11 : RESPONSABILITY
The responsibility of the Hotel could not be sought in the event of evolution of the structure of some nature that it is: transfer of establishment, closing of establishment… The photographs presented on the Internet site are not contractual. Although every effort is made to ensure that the photographs, graphic representations, and texts reproduced to illustrate the Hotel presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furnishings or possible renovations. The Customer shall not be entitled to any claim as a result. The Hotel shall not be liable for any indirect damage resulting from the present contract, in particular operating loss, third-party damage, damage caused by the Customer or by its partners.
ARTICLE 12 : MAJOR FORCE
The obligations contained herein will not be applicable or will be suspended if their execution has become impossible due to a case of force majeure such as: act of public authority, hostilities, war, act of God, natural disaster, fire, flood, strikes without notice … The parties shall use their best efforts to prevent or reduce the effects of non-performance of the contract caused by a force majeure event; the party wishing to invoke an event of force majeure shall immediately notify the other party of the beginning and end of such event, failing which it shall not be relieved of its liability.
ARTICLE 13 : MODIFICATION
These GSC may be modified at any time. In this case, the Hotel shall inform the Customer of the changes before the start of the services. The new version of the GTC shall then apply to the relationship between the parties.
ARTICLE 14 : PARTIAL NULLITY
The invalidity of one or more articles of these GSC shall not invalidate the whole of them. All other provisions of these GTC shall remain in force and shall have full effect.
ARTICLE 15 : RECLAMATIONS AND DISPUTES
In case of dispute, claim or disagreement on a part of the invoice, the Customer is obliged to pay without delay the undisputed part and to indicate in writing to the establishment concerned, the reason and the amount of the dispute, within 7 days from the date of the end of the accommodation. After this period, the service and the billing are considered accepted and cannot give rise to any subsequent claim by the Customer. In case of dispute, and in the absence of amicable agreement, the competent courts will be those of the place of the head office of the company operating the establishment.
ARTICLE 16 : APPLICABLE LAW
The applicable law is the French law.
ARTICLE 17 : ELECTION OF DOMICILE
All written communications between the parties (letters, notifications, e-mails, etc.) must be sent by the Hotel to its postal or e-mail address and by the Customer to the postal or e-mail address indicated in the reservation.
ARTICLE 18 : ADITIONNAL SERVICES
The services offered by the Hotel such as package reservations or equipment rentals are governed by the terms and conditions of sale of the providers concerned.
